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Shipping
Your order will be processed and shipped within 48 hours after your payment has beened cleared and approved. Shipping time varies by location.
The shipping cost on orders $200 or higher will be emailed to you for your records.
Refund, Returns and Cancellation Policies:
Contact us at at (CService@OnTVGiftShop.com) 
When you receive your merchandise:
Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.
Wrong Products Received:
It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping (it does rarely happen), please notify us within 2 days of receiving your order. We will issue a Return Material Authorization (RMA) number and return instructions on how and where to return the product. We will ship you the correct product (along with a big apology from the two people who made the error, because we truly do care that we get your order right the first time) and we will pay the shipping costs both ways.
If you ordered the incorrect product (your mistake), then please see "ordered wrong" below.
Shipping Damage:
If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper’s proof-of-delivery slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier.
Also, if there was any internal (non-visible) damage, this will need to be reported to us or the carrier within two days of receiving the product.
Defective Products:
Within thirty (30) days of receiving your order, if any product proves to be defective; please contact us immediately. Please DO NOT ship the product back to us without contacting us first and receiving an RMA number and return instructions. After we receive the defective merchandise, we will test it if need be, and we will ship back to you (at our expense) a non-defective replacement product.
Should we determine that the product is in fact defective (and was returned in accordance to our return instructions/policy), we will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard UPS ground rates/charges (not 2nd day air) that UPS charges for shipping the defective product back to us. This does not include any 3rd party processing fees imposed by some shipping companies or our supplier. This offer is only good in the Continental U.S. If you ship the product back to us from outside of the 48 states, you will need to pay for the cost of sending the product to us. If the product is defective, you will receive a replacement.
If you choose to return the defective item, rather than replace it, we will charge a 15% restocking fee and your original shipping and processing charges will not be refunded. The return of the product is at your expense. We believe that this is a fair policy because lower overhead results in lower prices for all of our customers.
If after 30 days of receiving your product, it proves to be defective, we would like for you to deal with the manufacturer. Whatever policy the manufacturer has will determine how you will proceed. We supply products; we do not warranty products and after thirty days we leave it up to the manufacturers. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process.
If this is the case, we will assist you and the manufacturer with the return process. However, 30 days after receiving your product, it will be necessary for you to contact the manufacturer first.
Returns:
HOLD ON TO THE ORIGINAL BOXES AND PACKAGING.
We will only accept a return if it is returned in the original manufacturer’s packaging. The product(s) must be brand new (never used) and in perfect condition with all manufacturer's packaging. In order to keep our prices at their lowest, we charge a 15% restocking fee and your original shipping and processing charges will not be refunded. Items returned after 30 days are subject to a higher restocking fee.
We do not accept returns for used or assembled products. We do not sell used products and you will not receive any used or refurbished merchandise from us.
Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging. We will issue you an RMA number and return instructions on how and where to ship the products.
Items returned without an RMA number are subject to a higher restocking fee and may delay the processing of your credit.
Items that were NOT shipped by a Standard Ground Carrier (for example, UPS, FedEx, USPS) may NOT be returned. Items that ship by freight may not be returned. For example, items such as cabinets may not be returned. If they are defective, you will either receive a replacement or it will be repaired, but we do not accept returns for items that ship by freight.
Shopping by mail-order has many good points (low prices, shipped right to your door, less hassles because no waiting in line, etc) and a few less positive ones such as; you can't physically see (or touch) the products, it takes a few days to get to you and if you need to return it, it is more costly and less convenient.
It isn't easy or convenient (for you or us) when you need to return something. If you aren't certain the products you are ordering are EXACTLY what you want/need and expect; please do not order it from us. As stated above, merchandise may not be returned after 30 days of receiving your order, and shipping/processing charges will not be refunded.
NON-Returnable Items:
Items that are heavy or large (items that ship by freight) may NOT be returned. Items such as cabinets may not be returned. If they are defective, you will either receive a replacement or it will be repaired; but we do not accept returns on items that ship by freight.
Also, items that are "special ordered/quoted" cannot be returned.
Items stated as non-returnable on the page from which they are ordered may not be returned.
Items that you have installed cannot be returned.
Items that are not brand new and/or missing any of the manufacturer's packaging cannot be returned.
Items that have been specially manufactured for your order, such as the 3-phase water heaters, may not be returned.
Items that have been cut-to-order such as, spa and copper tubing may not be returned.
Also, items that have a shelf-life may not be returned.
Returns - if you ordered wrong:
If you made an error and ordered the wrong products and wish to return the product; you will need to e-mail us and request an RMA number and return instructions.
Please do NOT return any product that you have ordered without first contacting us. Many products ship direct from the manufacturer or one of their access warehouses and often need to be returned to the same warehouse. These warehouses will refuse deliveries that are not properly marked and documented with issued RMA numbers. This will make processing your credit very difficult and may delay your credit.
Returns of incorrectly ordered products are subject to a restocking fee. If you have ordered incorrectly, wish to reorder the correct product and return the incorrect product, your restocking fee can be 10%.
Your reorder must be placed prior to your credit being processed. Also, the "reorder" product must be a similar product, both in price and type of product. For example: A $125.00 tabletop must be replaced with a sink costing nearly the same amount, a lamp of specific value must be replaced with a lamp of the same value, etc. If you wish to reorder right away, reference will be made to your return on your reorder to ensure that you receive the lower restocking fee. If you need to apply your credit to your reorder, you can do so; but we will need to receive the product and/or credit for the product before doing so.
If you wish to return a product but do not place a reorder, the restocking fee will be 15% . If you return an original product, reorder a replacement and then return the replacement product, you will be assessed a 25% restocking fee for the return of the reorder.
We do not want to shipped products over and over again until our customers found something they liked. We do not ship "trial" products; we choose not to operate this way. It is simply too costly to operate this way.
RMA Explanation:
When it is necessary to return a product, please contact us via e-mail prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be referenced by an RMA Number (Returned Authorization Number).
Items returned without an RMA number may be set aside until we hear from the customer. If not referenced by an RMA Number, a returned package will need to be researched so that the customer can be contacted regarding the return. This results in higher overhead, higher prices, and delays the processing of credit. This system is necessary to ensure that you receive proper credit in a timely fashion.
When you contact us via e-mail requesting an RMA to return a product, we will either issue the RMA at that time, or contact the warehouse that it shipped from and request that one be issued. If we need to receive the RMA from another warehouse, we will let you know by forwarding the information to you along with shipping instructions as soon as we receive it from them. The instructions for return must be followed carefully.
Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product.
Contact us at (Contact us at CService@OnTVGiftShop.com)
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